Older Adult Services Division

Information & Assistance

Free, unbiased assistance in accessing resources for senior citizens and their caregivers. Clinical social workers answer the call to determining needs, finding resources, facilitating referrals.

  • Unbiased evaluation of need and realistic options for support
  • Assistance navigating person centered care
  • Reliable, updated community resources

Assists with accessing resources to help with:

  • Basic needs:
    • Food (home delivered meals or meal sites)
    • Housing
    • Transportation
    • Assistance in the home with activities of daily living
  • Complex Needs:
    • Understanding Insurance
    • Accessing legal assistance
    • Advocacy
    • Health & Wellness programming
  • Evaluation and referral for resources
    • Area Agency on Aging Programs
    • Local, Regional, National Programs
  • Caregiver Resources
    • Understanding Dementia
    • Respite Resources

What to expect when you call:

  • The social worker will ask a few questions to assist in accessing appropriate resources.
  • Optional customer service survey signup at a later date

Call: 269-373-5173


Common Inquiries

  1. Adult Day Programs
  2. Adult Day Program Summary
  3. Assisted Living List
  4. Local Caregiver Support
  5. Local Caregiver Support Summary
  6. How to Choose Home Care
  7. Home Care Agencies
  8. Home Delivered Meals
  9. Home Health Checklist
  10. Home Modifications and Repair
  11. Legal Resources
  12. Nursing Homes
  13. Nursing Homes Summary
  14. Personal Emergency Response Systems
  15. Senior Community Centers
  16. Senior Community Centers Summary
  17. Senior Housing (Non-subsidized)
  18. Senior Housing (Non-subsidized) Summary
  19. Transportation Services
  20. Transportation Services Summary

Click here for additional resources, tips, and caregiver support


Contact Us

311 E. Alcott St.
Kalamazoo, MI 49001

Connect to a clinical social worker via email

To make a referral to our Choices For Independence Program, please fill out the Service Request Form found here.

269-373-5173 (program line)
269-373-5227 (Fax)
269-373-5200 (HCS main line)


Kalamazoo County Health & Community Services is committed to providing equitable, culturally competent care to all individuals served, regardless of race, age, sex, color, national origin, religion, height, weight, marital status, political affiliation, sexual orientation, gender identity, or disability. 

Links to external sites do not constitute endorsements by Kalamazoo County.