Older Adult Services Division

Long Term Care Ombudsman

A Long Term Care Ombudsman is a trained and certified advocate dedicated to assisting older adults residing in homes for the aged, adult foster care, and skilled nursing facilities. 

Their role is to improve the quality of care and quality of life of the residents who reside in licensed facilities throughout the state.
Frequent calls to this program consist of:

  • Concerns a residents rights are violated from a facility
  • Unresolved issues or unmet needs of a resident
  • Care complaints in facilities
  • When a nursing home asks you to leave
  • Help you file a complaint with the state of MI
  • Any nursing home concerns or questions

For more information on the Michigan Long Term Care Ombudsman Program: or call 1-866-485-9393.

Contact Us

311 E. Alcott St.
Kalamazoo, MI 49001

Email a clinical social worker
Connect to AAA’s Facebook Page

To make a referral to our Choices For Independence Program, please fill out the Service Request Form found here.

269-373-5173 (program line)
269-373-5227 (Fax)
269-373-5200 (HCS main line)


Monday-Friday: By Appointment Only
Call 269-373-5173 to schedule an appointment


Kalamazoo County Health & Community Services is committed to providing equitable, culturally competent care to all individuals served, regardless of race, age, sex, color, national origin, religion, height, weight, marital status, political affiliation, sexual orientation, gender identity, or disability. 

Links to external sites do not constitute endorsements by Kalamazoo County.